University and College IT services
How to contact the College IT support
Access the IT Service Desk.
The Service Desk website provides a series of help topics on various IT issues. Alternatively you can use the Service Desk website to open a new ticket and report a problem or book an individual appointment with IT staff.
The IT Service Desk is located in the IT Resource Centre (ITRC) at the basement entrance of the library. At the moment, we are only open by appointment so that we can control the number of people in the area. Appointments are generally available from 09:00-17:00, Monday to Friday (closed for lunch between 12:30 and 13:30). Please open a new ticket to make an appointment, as we may be out on user support elsewhere in the College.
Getting connected in College
We provide wireless internet access in all areas of the main College site. We recommend that all College members use Eduroam to connect to the internet. Information on how to configure your device to use Eduroam may be found on the UIS help pages.
Managed Cluster Service (MCS)
Only a small number of shared MCS machines are available in the ITRC due to social distancing restrictions. These can be used on a first come, first served basis. If you need to book one for accessibility reasons please contact library@murrayedwards.cam.ac.uk.
Printing, Photocopying and Scanning
Printing is arranged differently for staff, students and fellows, check the Service Desk site if you are unsure.
Student printing, photocopying and scanning is available in the ITRC through the Mur_FindMe printer/copier. In order to print you will need to download DS Print to your laptop or computer. Please see this page for instructions on how to download the DS Print software. Print jobs need to be sent to either MUR_FindMe or MUR_ITRC_BW printer. Printing costs will be added to your college bill.
Scanning is available via the MUR FindMe printer in the ITRC. Alternatively, the Microsoft Lens app can be freely downloaded onto both IOS and Android devices. Once downloaded you can take photos of your documents and export them as a PDF, send to email, etc.
When collecting your printing and photocopying, we strongly recommend that users maintain a courteous social distance and wipe the printer down after use. If there are any problems, please see library staff or open a new ticket with the IT Service Desk. You can find general information about printing services, including setup instructions on the UIS website.
Passwords and **Security**
University IT passwords can be managed here.
Internet and IT security is increasingly important. While the IT department works to ensure robust systems, security increasingly relies on users' awareness to help avoid malicious traps set for them by hackers, which exploit user psychology. To help raise awareness of internet security, the UIS provides a short online training course accessible from the University Virtual Learning Environment. If you have any concerns about security, please contact the College IT Office or cert@cam.ac.uk.
Free software available from the University
Be aware that you can acquire Office ProPlus 365 for your personal devices and also anti-virus software.
Other useful information
Find information on the University's IT services generally.
Health and Safety
Whilst COVID restrictions have loosened, the IT Resource Centre follows the University guidance regarding measures mitigating the spread of the virus:
- We strongly recommended you continue to wear a face covering within the ITRC. If you no longer wish to wear a face covering, you are free not to do so. However, please be considerate of staff and other students who may prefer to continue to wear one. If you are sat at a computer with another student, please ask them if they are comfortable with you not wearing a face mask.
- Please continue to maintain a courteous social distance when moving around the space
- Please use the sanitisation stations on entry and exit and wash your hands regularly whilst in the ITRC
- Do not close the windows
- Wipe down tables and equipment after use
Please remember that the windows need to remain permanently open to provide adequate ventilation, as per the University Ventilation Risk Assessment. Therefore please wear warm clothing and bring a blanket, especially overnight as it may be cold.